Fire Update

Fire Update

As a result of the fire last Dec 2022, the shop sustained a total loss. We maintained all our digital records and completed the insurance settlement. Were my consignment items covered? All consignment items lost in the fire are covered at 75% of the listed value. For example: If your board was listed at $100, your payout settlement is $75.

When will I receive my settlement?

The payout schedule consists of over 3,000 claims handled one at a time. Payouts will be ordered according to date of consignment starting with the oldest boards first (c. 2014) and may take several months to complete.

How will I receive my settlement?

Payouts will be sent out via PayPal, and you will be notified via email when your funds are sent. If you do not have a PayPal account a link with instructions on how to obtain your funds will accompany the email.

How do I verify what I lost in the fire?

You can send us an email at info@usedsurfboardshawaii.com with your full name, phone number and email address (as provided at consignment). This information will be used to cross reference your profile information and verify your listed item(s).

We truly appreciate all the love and support provided during our transition! Thank you to everyone who lent a hand during our rebuild and thank you all for your steadfast patience!